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Develop employees' courage can add to company profits.

Two-thirds of manufacturers surveyed expect 2011 to be better than 2010.

Respondents say it is a key decision factor in purchasing process.

Program is designed to address special problems of filling slots in shifts.

New consumer-protection law doesn't apply to small businesses; One solution offered.

The holiday season is a time to reach out to customers/clients to help build sales in the new year.

Chief risk manager may be small-business owner's most important unknown job.

Being creative can result in higher sales, expert shows how to get and implement those new ideas.

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